Frequently asked questions
Terms of Sales
Tribal Art, online sale of tribal art, primitive art and primitive art
1- Expertise at your service
The first of your advantages and the most important, is the certainty to buy on our site, quality pieces. The pieces are authentic in that they were made in situ, that is, in Africa. Some pieces have been created for ritual purposes, which gives them a greater economic and social value. For others, the reason for their conception is more difficult to establish. Some were made by the same sculptor as the piece actually used for ritual purposes, because he made several copies, or it may have been a sculpture intended quite naturally for the art market, and therefore purely artistic. But in any case, they were made in situ. Each piece in our gallery is estimated by a specialist before being put up for sale, which guarantees you a quality acquisition .
Some of the objects in our collection have been acquired by renowned museums including "The Art Institute of Chicago"
The price at which we sell our pieces is exclusively dependent on our purchase price and not on an average quote on the African art market. This means that our perfect knowledge of this coast allows us to buy and sell well below it, so our bargains are those of our customers. A discount noted on an object is caused by the will of the depositor who sometimes decides to sell very quickly due to financial problems.
2- Secure payments
. Your security at the time of payment is paramount, which is why we have used the latest security concepts (including 3D Secure) proposed by the Paybox solution in collaboration with Atos and EMS, European leaders in secure payments. This secure mechanism allows the transaction without anyone having access to your credit card numbers or bank details, everything happens between you and your bank.
Be assured that your payment is 100% secure. Moreover as you can see in the address bar, our site is completely secure, we are in https.
3- Fast delivery
Upon receipt of your payment, we guarantee the immediate execution of your order and its departure from our warehouse within 24 hours through the carrier you have chosen (Express Carrier or La Poste).
4- Guaranteed, satisfied or refunded
If, for any reason whatsoever, the item you purchased does not suit you, you may return it to us within 14 days of delivery. As soon as we receive your "return" shipment, we will reimburse you for the purchase (excluding shipping costs).
<3>5- A phone number.
A valid and non surcharged phone number, 00 32 65 529 100, Monday to Friday from 9am to 5pm. You won't find a robot but a person who will answer all your questions, so don't hesitate, call us.
<6- A physical gallery
Present on the web since 1999, we are also a physical gallery, do not hesitate to come and visit us, Monday to Friday from 10:00 to 18:00, Saturday from 10:00 to 19:00 and Sunday by appointment, at 73 Rue de Tournai 7333 Tertre in Belgium.
You don't like to shop online! No problem, call us at 00 32 65 529 100, we will take your order by phone from Monday to Friday from 9H00 to 17H00.
You want to sell some or all the pieces of your African art collection. Call us at 00 32 65 529 100 or contact us by mail, indeed you can benefit from all the advantages of a reputable gallery, by putting your objects on deposit-sale on our site. We take care of everything, from the exhibition of your pieces, to their sale in complete security (including their payments), through the delivery to the buyer. Translated with www.DeepL.com/Translator (free version)
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By phone: +32 65.529.100
Our gallery is opened from monday to saturday from 10AM to 6PM
73, Route de Tournai
Sunday : only with appointment
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